eDiscovery Managed Services (EMS)

Sky Discovery offers a number of eDiscovery Managed Service (EMS) solutions tailored to your needs, allowing firms access to a private Relativity environment without the up-front hardware and software costs. To support this, our team of experts are available to assist on an on-demand basis so you are only paying for assistance when its needed.

Cloud based servers and storage

Sky Discovery hosts Relativity in the cloud with Amazon Web Services. If required, we can assist firms to migrate their existing Relativity instance from their current infrastructure to AWS.

Server Infrastructure Support

Sky Discovery will ensure all cloud servers and services are running within normal parameters.

Relativity Infrastructure Support

Sky Discovery will ensure all Relativity application services are running within normal parameters.

SQL DBA Support

Sky Discovery will run queries and maintenance within SQL.

First Level & Second Level Helpdesk Support

Sky Discovery will troubleshoot any issues that arise with Relativity end-users, including negotiating a resolution with kCura when required.

Providing Relativity Upgrades

Sky Discovery will perform all back end and front end Relativity upgrades including testing, and coordinating with all relevant stakeholders.

Relativity Processing Technical Operators

Firms have a sliding scale of options with respect to Processing assistance. They can staff their own processing team entirely; they can rely on Sky Discovery or choose a hybrid model.

Access to Sky Discovery Software

Sky Discovery will provide the custom software required to adapt a Relativity solution to the UK data requirements, as well as customised task management & work order software.

Relativity Training & eDiscovery Project Management Training

Client staff will have access to Sky Discovery’s customised training material focusing on both the Relativity environment and eDiscovery project management. This will be delivered through a combination of Sky Discovery’s training module platform and in-person seminars.

Best Practice Workflow

Sky Discovery will provide access to template workspaces, default workflow and other Relativity value-adds.